Our business offers the following alternative communication methods
Plain English
Braille Displays
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Easy to read signage and information (e.g. menus and emergency information)
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
GENERAL
The business has the following in place to support guests during pre-arrival, arrival and reception
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
Documents in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A familiarisation tour
Luggage assistance
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Should a visitor show fatigue related signs on arrival a staff member would attend to them right away
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self-opening entry doors or fitted with a self-closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lowercase letters
The entry door is a minimum of 850mm wide
The entry door has self-opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
The lifts have the following amenities in place
Lift Location: Adjacent to the Medical display room
This lift is available to all public floors
The lift contains a visual method of identifying the floor level
There is a breakdown procedure for lifts containing guests with a hearing impairment
The emergency procedures within the lift have an SMS contact number
The lift doors contrast with the surrounding wall finishes
The lift call buttons contrast with the surrounding wall finishes
The lift floor buttons have large print numbers
The lift has an easily identifiable/tactile emergency button
The doors open to a clear span of 880mm
The minimum size of the lift 1100mm wide by 1400mm deep
The control button heights are between 900mm and 1200mm
There a handrail of a minimum length of 600mm
The internal spaces have the following amenities in place
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
Steps have the following amenities are in place
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
The underside of all staircases is enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
Ramps have the following amenities are in place
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 1900mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor